Policies

Our privacy policy is simple: We will never use your personal information for anything other than processing your order, or (if you choose to be on our mailing list) for providing you with Du-All Drafting & Art Supply product line updates and information.

International Orders. We require any order Purchased with a foreign Credit card and shipped to any destination outside the US to be paid by PayPal. We will send a request for funds through PayPal if that method was not chosen at checkout.


RETURN INFORMATION

Orders received with obvious external damage must be noted with the delivering carrier.

Orders with internal damage must be noted within 48 hours of receipt.

All returns are at Du-All descretion.  Return requests will not be accepted after 30 days.  Applicable returns are subject to a restocking fee of 15% on the product only.  Shipping fees will not be returned. Return shipping will be at customer expense. Product and packaging must be in original, unopened, unused, intact condition and will be examined upon receipt; this includes original shrinkwrap and seals.  

Products not applicable for returns: liquid products, inks, mediums, paint, refills, markers.  

Unauthorized returns will not be accepted. You must first obtain a Return Authorization.

Orders filled in error by us will have a Call Tag issued for return by the delivering carrier. No returns will be accepted afterward.

Items ordered in error by the customer may be subject to a re-stocking charge. Customer is responsible for the original shipping charge as well as any charge for return to us. Items must be in their original carton and must be in saleable condition. All are subject to inspection prior to credit/exchange/refund.